Frequently Asked Questions

Everything you need to know about shopping with KYS Norway.

What are your shipping times within Norway?

We typically process orders within 1-2 business days. Standard shipping via Posten or Helthjem usually takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window from the date you receive your items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), Vipps, and Klarna for flexible 'buy now, pay later' options.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package's journey.

Do you offer international shipping?

Currently, KYS Norway focuses on serving our domestic market within Norway to ensure the fastest delivery times and best customer service.

Are your products covered by a warranty?

Yes, all our products are covered under the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven), providing you with a right to claim for defects for up to two or five years depending on the product's expected lifespan.